Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons ...

BPEL (Business Process Execution Language) has become one of the most important technologies of SOA (service-oriented architecture) and enables easy and flexible composition of services into business ...

Business process automation is one of the key factors in ensuring the competitiveness of enterprises. Thanks to the implementation of optimisation systems, companies ...

Workflows exist in every business — including accounting firms. Some are tremendously complex and intertwined, while others are simple and direct. For most firms and their clients, there are workflows ...

President, Sales Xceleration, leading the organization which focuses on helping small to mid-size businesses get their sales back on track. In business process outsourcing, or BPO, subcontractors ...