We constantly hear about the importance of “accountability,” meaning that organizations and individuals have to be held accountable for misconduct or failures to act. The focus on accountability is a ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

Accountability is a simple concept: Own your actions, your decisions and their outcomes. Yet in the world of business, accountability can be elusive. When accountability is diluted, decisions become ...

I only get calls to work with teams when there are problems. I frequently start by interviewing or surveying the team members as to what they see as the primary problem. In my experience, two topics ...