Amazon knows that "millions" of people who enrolled in Amazon Prime did so accidentally, and that the cancellation process involves a "labyrinthian mechanism" that thwarts subscribers' attempts to end ...

Amazon's Prime subscription service is easy to use and interactive up until the rigorous cancellation process that requires several steps to perform that proved to be one of the most complex ...

Amazon this week hit back against the Federal Trade Commission’s “dark patterns” lawsuit, filed in June at the U.S. District Court in the Western District of Washington. The FTC alleges deceptive ...

The agency's assault on the e-commerce giant comes months after it extracted a $520 million dark patterns settlement from video game maker Epic. In a further crackdown on what it dubs "dark patterns" ...