(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

A family alleges American Airlines tried to force them to pay roughly $30,000 to change their itinerary after the airline switched the family's return ticket to leave from an airport in another ...

It was only after Erin Wright tried to check-in for her recent American Airlines flight that she learned she had been banned from flying. The TikToker had first tried to check-in on her phone after a ...

Evidence of American's new emphasis on customer offerings manifested in February, when the airline created a standalone customer-experience organization. Photo Credit: American Airlines With a slew of ...

Since February, when American Airlines created a stand-alone customer service division, it has announced a wide variety of product enhancements and passenger-friendly policies. Airlines editor Robert ...

American Airlines announced that passengers purchasing basic economy tickets will no longer earn AAdvantage miles or Loyalty ...

The Department of Transportation may soon hear a case regarding airline loyalty programs after an American Airlines customer discovered a loophole that disabled him from using his points for an ...