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Using an auto dialer to call the Kansas Department of Labor won’t work, the agency said. It also jams the system and keeps others from getting through to ask about unemployment. File photo People who ...

Dear Action Line: Thank you very much for taking up my cause and finding out that NCO Financial Systems was making these annoying and persistent calls to our residence. Most were automated, giving ...

In a move that could assist collectors who leverage this technology, Equifax this week rolled out what it has dubbed PhoneReveal, a new tool that can help organizations that use auto-dialer systems ...

Boost B2B engagement with contact center and auto dialer solutions Boost B2B engagement with contact center and auto dialer solutions that streamline outreach, improve customer experience, and scale ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...