The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

The professional services industry thrives on relationships. Whether you’re a financial advisor, consultant, law firm, or marketing agency, your success depends on maintaining strong client engagement ...

Automating manual processes improves efficiency and eliminates human error. Learn about workflow automation and how to create ...

Balance is key. Automation saves time and cuts costs, but human interaction is essential for complex moments like onboarding or troubleshooting. Personal touch matters. High-value customers benefit ...

Miscommunication, missed messages, forgotten requests—these are the hidden costs of doing business in real estate. In the real estate industry, manual data entry mistakes, such as misallocated ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in the company’s mission to help businesses manage customer interactions more ...

Rocket CRM has announced developments in its marketing automation capabilities, reflecting broader trends in how organizations coordinate communication workflows, manage engagement processes, and ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Business automation software firm Automation Anywhere Inc. is revamping its flagship offering with the launch of its new Automation Success Platform. Announced today at the company’s Imagine event in ...