After writing my column, "Delta, Have Your Stolen My Bag," which has received a fair number of views to date, Bill Lentsch, in charge of Airport Customer Support for Delta, kindly got in touch with me ...

We’ve all experienced the anxiety of waiting at the baggage claim, watching the carousel spin endlessly while our belongings ...

Delta Air Lines has started testing an on-time guarantee for checked baggage. The trial, which starts today and runs through March 31, guarantees that fliers' checked bags will arrive at the baggage ...

Picture this: You’ve just arrived at the airport at your destination and are excited to get out and explore. But one thing is holding you back from leaving the airport, because you just realized that ...

The new process allows airports to "assess potential security risks more effectively," says U.S. Customs and Border ...

Etihad Airways has started a new service to allow its customers to send heavy or excess quantities of baggage before they fly. The 'unaccompanied baggage' service is for luggage which exceeds approved ...