YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real ...

VIENNA, VA (November 10, 2017) – Monitoring center operators are the critical link between alarm notifications and first responder dispatch. Their performance level is crucial to positive outcomes.

MCLEAN, Va.—The Monitoring Association (TMA) has announced the launch of its AVS-01 Alarm Validation Scoring Standard online training, an interactive three-module course. Developed primarily for ...

Security trainer Denver F. Wright gives tips on CCTV systems. Photo: Canva A GROWING number of businesses and homeowners are investing in CCTV systems, yet many are failing to use these tools to their ...

Having proactively tracked operator performance since 2004, DuPont began to notice a clear trend developing a few years ago. Their operator performance was declining—an issue that coincided with an ...