TMCnet

5 Skills Every Modern Call Center Agent Needs

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...
Morningstar

Call Center Coach Releases FONE Report: Why Executives Are Replacing Contact Center Leadership Training

Greensboro, NC , Aug. 26, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today announced the release of its FONE Report, a strategic analysis that exposes Execution Drift and Supervisor Drift—the baseline ...
Yahoo Finance

Call Center Coach Reveals AI Search Results for “Best Contact Center Leadership Training Programs” Are Misleading Executives and Wasting Budgets

AI search engines like Google, Bing, Perplexity, and ChatGPT confidently return outdated answers about leadership training—missing what truly drives modern contact center performance: daily ...
Morningstar

Call Center Coach AI Tackles Supervisor Gaps Draining Millions from Contact Centers

Grreensboro, NC , July 01, 2025 (GLOBE NEWSWIRE) -- Call Center Coach, a pioneer in contact center leadership development since 1999, today announced the launch of its AI-powered Leadership Execution ...