Even today there is still controversy as to who actually invented the telephone. One thing is clear though, since the invention of the telephone the way we do business has changed dramatically, and ...

Calling a help desk to see where a package has gone astray, to troubleshoot glitchy software or to cancel an upcoming flight without incurring additional charges can be frustrating and unpleasant for ...

As part of my training, we're to work with the support monkeys on help desk for a while. The headset i've been given simply, well, sucks. Is there any way to convert my 1/8" headphone jack headset I ...