Thomas Friedman's The World is Flat was one of a number of best-selling books published in 2005 that looked at globalization. One of the most significant trends in this new global economy is ...

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Brazilian call center companies are excited about the draft bill that regulates outsourcing services in the country. Bill 4330 was approved by the Brazilian House of Representatives and sent to the ...

NEW YORK, July 18, 2024 /PRNewswire/ -- The global call center outsourcing market size is estimated to grow by USD 25.9 billion from 2024-2028, according to Technavio. The market is estimated to grow ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

Note: This article was previously published by ICMI, and has been updated for the Global Report. Of course, none of this comes for free—call centers can be costly to set up and operate. Everything ...

The holiday crunch time is almost here, and your contact center needs to be ready. In previous columns we’ve looked at seasonal staffing alternatives such as shared staff arrangements and local ...

LONDON--(BUSINESS WIRE)--Please replace the release dated Dec. 1, 2020 with the following corrected version due to multiple revisions. The updated release reads ...

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Last year’s terrorist attacks in India and the unforeseen unraveling of one of its most successful IT services providers, Satyam, has some IT customers finally getting serious about creating a more ...