Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

A good customer service department sets out to create a positive experience for the customer each time. The customer may not always get the results he was looking for, but a good customer service ...

It’s time for wealth management to rethink the role of client-service associate.

Williams-Sonoma, the home furnishings and gourmet cookware specialty retailer, is going on a hiring spree and looking for 1,000 full-time customer service associates to work from home. Customer ...