The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

The AWS ISV Accelerate Program provides ZIWO with co-sell support and benefits to meet customer needs through engagement with ...

Henderson, NV, Oct. 05, 2022 (GLOBE NEWSWIRE) -- via NewMediaWire-- Duo World Inc. (DUUO) announced today the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and ...

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

July 19 (Reuters) - Zoom Video Communications Inc struck a $14.7 billion all-stock deal to buy cloud-based call center operator Five9 Inc in its largest-ever acquisition, as it looks to expand beyond ...

NWN, one of the top cloud-based VoIP and Unified Communications (UC) providers in the country, has stepped up its march to be the "phone company of the future" by acquiring Collabramind, LLC, a small, ...

Mitel has announced the release of its Mitel AnyWare Cloud Contact Center solution as the latest addition to the company’s suite of cloud-based products. Mitel’s contact center solution is targeted to ...

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)-- EMS Inc., a provider of outsourced contact center services, has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based ...

As environmental regulations tighten across EMEA and sustainability becomes a board-level priority, enterprises face a critical challenge: delivering exceptional customer experience while also ...

MARKHAM, ON, April 4, 2023 /PRNewswire/ -- Sangoma Technologies Corporation (STC:CA) (TSX: STC; Nasdaq: SANG) ("Sangoma" or the "Company"), a trusted leader in delivering cloud-based Communications as ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, today announced that a leading global online and mobile ...