The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Henderson, NV, Oct. 05, 2022 (GLOBE NEWSWIRE) -- via NewMediaWire-- Duo World Inc. (DUUO) announced today the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and ...

The AWS ISV Accelerate Program provides ZIWO with co-sell support and benefits to meet customer needs through engagement with ...

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

The Cloud-Based Contact Center Market is booming, driven by demand for remote customer service, scalability, and AI-powered solutions. Empowering customer engagement - cloud-based contact centers ...

July 19 (Reuters) - Zoom Video Communications Inc struck a $14.7 billion all-stock deal to buy cloud-based call center operator Five9 Inc in its largest-ever acquisition, as it looks to expand beyond ...

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)-- EMS Inc., a provider of outsourced contact center services, has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based ...

Mitel has announced the release of its Mitel AnyWare Cloud Contact Center solution as the latest addition to the company’s suite of cloud-based products. Mitel’s contact center solution is targeted to ...

MARKHAM, ON, April 4, 2023 /PRNewswire/ -- Sangoma Technologies Corporation (STC:CA) (TSX: STC; Nasdaq: SANG) ("Sangoma" or the "Company"), a trusted leader in delivering cloud-based Communications as ...

As environmental regulations tighten across EMEA and sustainability becomes a board-level priority, enterprises face a critical challenge: delivering exceptional customer experience while also ...