Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

The promise of Computer Telephony Integration (CTI) is a system that enables a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person. Today's ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

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LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

(MENAFN- ForPressRelease) Understanding technological tools is key to optimizing business operations. Computer telephony integration, or CTI, is one such technology that has irrevocably changed how ...

IBM, MITEL and Microsoft have launched a plug-and-play computer telephony integration (CTI) product for small businesses. The 'affordable' offering comprises Mitel's off-the-shelf telephony operating ...