Nasdaq

ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business

Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most ...
No Jitter

No Jitter Midroll: Amazon Connect Brings Gen AI-powered Summaries to Agent Workflow

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...
TechRepublic

6 Ways to Automate Key Elements of a Call Center Workflow

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to ...
Business Wire

Atlassian Spotlights UserTesting’s Custom Workflow Template as Best-Practice for Accelerating Customer-Driven Product Development

SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, a leader in video-based human insight, announced the availability of pre-configured templates in conjunction with Atlassian for fast customer-led product ...