Industry standards and regulations make SMS more valuable for brands and customers, says Richard Simpson, MD of BulkSMS.

Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

Dove Soft launches CPaaS 2.0, an AI-powered unified communication platform for enterprises to automate and scale engagement.

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Kurt is CEO of Netop, a leading provider of Live Chat software - a solution helping businesses boost online sales, increase customer satisfaction and reduce service costs. He has extensive ...

Customers are increasingly relying on digital-first channels to interact with brands. But that doesn’t mean companies should slack on voice channels. As the world becomes more digital, so do customers ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Twilio announced what’s pitched as a next-generation Customer Engagement Platform (CEP) at its SIGNAL conference, including a series of updates aimed at re-shaping customer engagement through AI and ...

Channel management is finding the right marketing techniques and sales strategies to reach your target customers. Learn how ...

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