In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Jeff Bezos famously said, "We innovate by starting with the customer and working backward. That becomes the touchstone for how we invent." The success of a business in the current landscape can be ...

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

SAN FRANCISCO, March 5, 2025 /PRNewswire/ -- Planful Inc., the pioneer of financial performance management cloud software, has made strategic investments designed to enhance the customer experience ...

Avia is pleased to announce that it has been named a winner of the Customer Service Team of the Year in the 15th Annual 2025 ...

Domo (Nasdaq: DOMO) today announced that Panasonic Corporation Living Appliances and Solutions Company (Panasonic), a segment of Panasonic Corporation responsible for home appliances, leverages Domo’s ...

The transition from legacy operational architecture to intelligent operations demands sustained vision, organizational ...

As part of a special series in Railway Age’s March 2022 issue, 11 North American railroad CEOs address what must be done to grow and gain market share from competing freight transportation modes. Here ...

HUNTERSVILLE, N.C. — American Tire Distributors Inc. (ATD) was honored recently for its achievements and innovations in business, customer service and sustainability by two independent agencies.

Customer experience is the new frontier of business differentiation. Eighty-nine percent predicted that by 2016, they will separate themselves from their competition on the basis of customer ...