Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Communication is the foundation upon which a superior customer experience is built. Did you ever read the tale of The Emperor’s New Clothes? The protagonist of the story strutted around believing he ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...