Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Generations of doctors and hospitals prided themselves on the quality of care they gave, but often overlooked patient comforts, such as extended waiting room stays. Now many critics say that attitude ...

Frost & Sullivan is pleased to announce that Health Recovery Solutions (HRS) has received the 2025 North American Customer Value Leadersh ...

No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

In extending the age-old nature vs. nurture debate (i.e., what’s most important in shaping a person — one’s innate qualities or one’s experiences?), many experts contend that nature wins. If we are ...

(MENAFN- Frost & Sullivan) e-Contact Receives Frost & Sullivan's 2025 Latin American Contact Center Solutions Customer Value Leadership Recognition for Excellence in Innovation and Customer Engagement ...

NEW YORK and LONDON, April 15, 2025 /PRNewswire/ -- PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio, the world ...

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...