As a customer service consultant and speaker, I find myself fielding inquiries about internal customer service almost as often as external. These two concepts aren't precisely the same and have ...

We know many of your clients are experiencing high call volumes as a result of the ongoing COVID-19 situation. In order to provide them with some helpful information during this time, we have ...

Customers today are passionate fans of properly designed self-service. In response, I've developed specific, reliable rules, based on customer experience design principles, customer service best ...

Efforts by health systems to provide care in the most appropriate, lowest cost setting coupled with advances in minimally invasive techniques have shifted many hospital cases to the outpatient setting ...

Opinions expressed by Entrepreneur contributors are their own. Company culture is one of the hot-button issues in C-suites today, and for good reason. Providing an exceptional customer experience is ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...