Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. There are two distinct ...

Torch 180 Cafe in Fowlerville trains adults with disabilities for real-world jobs, teaching customer service and soft skills ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

A look at what skills hiring authorities look for when evaluating customer experience prospects. “Companies are under increasing pressure to deliver outstanding customer experiences in order to stand ...

How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Soft skills are sometimes overlooked in broader conversations about employee training, but they are one of the biggest assets for an organization. Soft skills are the intangible traits that guide how ...