Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Call centers are having trouble meeting consumer expectations, and they're also challenging ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Generational habits matter. Each generation communicates differently, so brands must avoid a one-size-fits-all strategy to build lasting loyalty. AI comfort varies. Younger customers welcome AI-driven ...

Omar El Bahr is the CCO at nandbox, he's on a quest to enable everyone to build a mobile app for affordable prices. Mobile apps are now a go-to for many growing businesses, and for good reasons. Many ...

Three studies examine how consumers, enterprises, and marketers are changing communication expectations in a hybrid print and digital world. FAIRFIELD, N.J., Dec. 9, 2025 /PRNewswire-PRWeb/ -- ...

As building and maintaining customer trust becomes integral to long-term success, US customer experience (CX) leaders are stepping up with new strategies and tools aimed at strengthening brand ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

TeleSign, a communications platform as a service (CPaaS) company, has recently released a report, Customers Communications report: how businesses use cloud communications to fuel growth, in which 500 ...

Varolii will bring a full outbound communication portfolio to the Nuance OnDemand Customer Service Cloud, which provides inbound hosted IVR (interactive voice response) and Nina virtual assistant ...

In today’s multifamily industry, authentic resident communication has become a defining factor in resident satisfaction and retention. Owners and operators face the challenge of balancing speed, ...