eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

In response to complaints from users, eBay Sunday announced it will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers. Within the next 90 days, eBay ...

This story was updated at 3:40 p.m. on Friday, Sept. 21, to include details about the candidate search and employee pay. Online retailer eBay is launching a new remote customer-service network, and ...

Quick: how many customers that buy from you on eBay are return customers? Not sure? Here’s a fast way to get an idea of the percentage. Divide your unique feedback by your total feedback (total is ...

The online auction site announced Thursday that it's debuting a new work-from-home program, eBay@Home, that will create about 300 remote, full-time customer service positions, with 120 of them ...

Belk, a privately owned department store chain, has renewed its contract with eBay Enterprise to manage customer service operations. As part of the agreement, eBay Enterprise will provide Belk with ...

ATLANTA--(BUSINESS WIRE)--OpenSpan Inc., an industry pioneer in automation and intelligence solutions designed to gain insight into employee productivity, simplify transactions and engage employees ...