Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices ...

Using configuration management tool, My Oracle Support connects information about a customer's IT environment with Oracle's support knowledge base Oracle said Monday it is now giving customers more ...

Less-than-truckload provider Con-way Freight has launched a new customer service portal that it said offers more intuitive navigation and expanded capabilities. MyCon-way.com features predictive ...

Efforts to slow the spread of COVID-19 have disrupted life’s routines for just about everyone in Clark County. As individuals the impacts on our lives range from inconvenience to incredible hardship; ...

LITTLE ROCK, Ark. — The Arkansas Department of Transportation (ARDOT) announced the launch of a new customer service portal, 'Ask ARDOT'. Citizens can use Ask ARDOT to submit questions and comments ...

It’s a known fact. The correlation between customer experience and loyalty is undeniable. More than half of your customers already use social media for customer service, and by the end of 2013, 80% of ...

Oracle said Monday it is now giving customers more personalized support through a new system that combines the previous MetaLink portal with Oracle Software Configuration Manager. The updated service, ...