As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

Technological advancements are reshaping the world of sales. Innovative technologies, for example, such as generative AI or large language models, voice-to-text, the metaverse, etc., are helping sales ...

In the competitive landscape of plumbing contracting firms, customer focus plays a pivotal role in determining the success and longevity of a business. The plumbing industry demands more than just ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges. Many entrepreneurs, especially in fast-moving and innovative industries, will ...

Marketing "is the whole business seen...from the customer's point of view," the legendary management consultant Peter Drucker wrote in his The Practice of Management. Drucker also noted that profit is ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Managing director Martin King talks to Property Week about reform, technology and how a customer-focused ethos is supporting its evolution. How does FirstPort see its role in driving positive change ...

T-Mobile, US, Inc. (TMUS) is focusing on its customer-focused strategy with immaculate planning to keep residents, visitors, first responders and media connected across New York City during major ...