A recent experience with attempting to install DSL turned out to be more complicated than it should have been. Reports are that this is not an uncommon experience. Verizon, our supplier, provided a CD ...

I moved recently, leaving behind spotty 3mbps DSL for 15mbps cable internet. I'm only a few miles down the road, but telecommunications laws being what they are, that's all it took to get some decent ...

A handheld, battery-operated test set for the installation and maintenance of copper-based broadband access networks, the CoLT-450P from EXFO Electro-Optical Engineering assesses IPTV and HDTV over ...

WASHINGTON — Horror stories about airline delays are quickly being replaced with agonizing tales about installing high-speed Internet service, and some consumers are taking their complaints to court.

Pacific Bell's parent company, SBC Communications, has started slashing the number of technicians assigned to install DSL lines, despite customer complaints that it often takes too long to obtain help ...

“We maintain an 82% rate for self-installation,” says Brett Kindness, general manager of Time Warner Cable’s Green Bay Division. While self-install is undoubtedly easing the strain, it is something of ...