Donna Lalangas of Dallas received a letter from Dallas Water Utilities that she told me was “too scary.” No, it wasn’t her bill. She sent it to me. A quick read makes it look like DWU was informing ...

DALLAS — About 1 in 4 Dallas Water Utilities customers are behind on their bills and officials say they plan to start cutting off service and collecting late fees in mid-September for those who ...

DALLAS — Dallas’ 311 portal for service requests and Dallas Water Utilities’ payment system will be down for maintenance Sunday. Dallas city officials say the 311 online portal and app will be offline ...

Dallas Water Utilities has announced that it will start turning off services and imposing late fees next month for customers who are delinquent on their bills or have not arranged a payment plan. The ...

Dallas officials say around 26% of more than 313,000 city water utility customers are at least 60 days past due on their bills as of August. About 1 in 4 Dallas water utility customers is behind on ...

As part of a citywide effort to identify water service lines that may contain lead or galvanized materials, Dallas Water Utilities is mailing a second round of letters to thousands of residents. The ...

DALLAS — More than 200,000 Dallas homeowners received a letter over the last few weeks informing them that the water service line for their home was either made of lead, galvanized material, or an ...

Picture this: It’s 100 degrees outside and you get a call from someone about your Dallas Water Utilities account. They tell you that your service is being disconnected and demand that you settle up, ...

Darrell Herbert’s appointment as Dallas CPC vice chair raises ethics concerns, as his City employment questions the board’s ...