The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...
We’ve all encountered unreasonable people in the wild. In this story, one woman causes a lot of heartache over $20. Let’s figure out the truth here. Went to work on Tuesday when a woman came in to ...
Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...
Dealing with difficult customers in retail is immensely difficult when you’re having a bad day, though you think it would be manageable on a good day too? How would you handle a customer who insisted ...