One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Why don’t companies investing in knowledge-transfer software see more of an improvement in their information flow? One big reason, according to this paper, is that some employees simply won’t share ...

I believe the time is right for sparking a new approach toward developing a Theory Of Knowledge. I think the desire for this can be justified by just looking around. Lots of evidence points to the ...

Add articles to your saved list and come back to them any time. Knowledge management can prove a slippery subject for a book. Often texts quickly sink into the arcane as they explore the concepts of ...

James Georgalakis and Knowledge Manager, Alan Stanley share the shifts in theory and practice they have witnessed and consider the future of knowledge for development in the age of AI.

Artificial intelligence (AI) is coming of age, and as it matures, one benefit is clear: Knowledge workers, those whose roles require both experience and the ability to collect and analyze data needed ...

This is a user generated content for MyStory, a YourStory initiative to enable its community to contribute and have their voices heard. The views and writings here ...

Just about every enterprise has at least one knowledge base: A customer-facing one. While the concept can and should be extended to internal use, it’s often these public knowledge base examples that ...