The holiday season can make or break the year for many retailers. Deloitte predicts that U.S. retail sales for the 2014 holiday period will be around $986 billion. 1 And, according to Forrester, ...

Follow industry headlines much? Retail, dubbed “a daily barometer for the nation’s economy,” is set to measure high again this holiday season, according to forecasts. For retailers, it comes with a ...

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As the activity ramps up, so does the demand for high-quality ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience SCOTTSDALE, Ariz., December 02, 2025--(BUSINESS WIRE)--Artificial ...

Here’s a staggering statistic for all the procrastinators out there — 50% of US consumers began their holiday shopping in October this year (Statista). For some, that seems perfectly normal. And for ...

The holiday shopping season represents a pressure point where businesses commonly either fulfill expectations or flounder. Consumer expectations are at their peak for holiday shopping in 2024, and ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Handing out gifts during the holiday season is an effective ...

Black Friday is days away and retailers are arming store associates with excess inventory to satisfy shoppers looking for the best buy. While merchandising is vital for a successful holiday season, ...

Although it’s still summer, retailers are already turning their attention to the holiday shopping season. With Amazon announcing new inventory restrictions and a delayed Prime Day start, and Walmart ...

With COVID-19 accelerating digital engagement transformation efforts by six years on average, a strong customer service holiday shopping strategy takes on an even greater urgency for 2020. Today’s ...

AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only ...