A Holiday Inn in California asked to have a case dismissed from court earlier this month after one of its employees handed out a guest’s room key, resulting in her rape. A Holiday Inn in California ...

A man wanted for the savage murder of a female hotel receptionist in Hua Hin early Monday morning was arrested on Tuesday. Rattikorn Yingyod, 36, was arrested in Soi Hua Hin 42, at about 3.30pm on ...

I work on the front desk of a large five-star seaside hotel on the South Coast. By the end of the summer holiday, I’m exhausted. The guests who grumble most are always American. My heart sinks when ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. For most guests, this question is routine and met with a straightforward ...

A video that shows the front desk of a Florida hotel being manned by a virtual receptionist has sparked outrage in the United States. The video has raised concerns about American jobs being outsourced ...