As daily conversation declines and AI reshapes communication, leaders face a new challenge: restoring dialogue, strengthening thinking, and rebuilding human connection.

Welcome to the fascinating world of emotionally intelligent AI, where machines don’t just think—they feel (kind of). Here’s ...

Twilio is rolling out a new set of platform capabilities to address one of the most persistent problems in customer experience: conversations that don’t carry over from one interaction to the next.

Is AI leaving the era of "turn-based" chat? Right now, all of us who use AI models regularly for work or in our personal lives know that the basic interaction mode across text, imagery, audio, and ...

When you chat with ChatGPT, it often feels like you’re talking to someone polite, engaged and responsive. It nods in all the right places, mirrors your wording and seems eager to keep the exchange ...