From my many years of experience as a data specialist, and now head of service management at RadixTrie, I’m very conscious of the commitment an organisation undertakes when it decides to implement ...
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...
Q: What are ITIL and ITSM and why do I need to care? Is this just the next ISO 9000 kind of thing that the suits get all excited about but means nothing to us real folks? B.K. Dallas A: They are a ...
More than three quarters (78 percent) of Malaysian organizations have realized significant gains by implementing an information technology service management (ITSM) framework. This is according to the ...
Cloud computing, mobility and other emerging technologies are fueling a sweeping change in how organizations deliver and support IT services. With such a large-scale shift happening across the ...
RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...
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