With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

Real People now has in excess of 150 customer service centre staff in its East London offices in Quigney. In order to more effectively manage the relationship with customers, staff are organised ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

TNS Enterprise Voice Security secures inbound contact center traffic, enhances call agent productivity, and helps reduce enterprise risk from emerging fraud tactics Transaction Network Services (TNS), ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...

Three years ago, Van De Venter Mojapelo (VVM), a large debt collection company, implemented a 40-seat ActivCTI inbound call centre. Based on the functionality and features the ActivCTI system offers, ...