By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

In October 2022, the Information Technology and Innovation Foundation (ITIF) published a report titled “With Customer Satisfaction at a New Low, Federal Agencies Still Fail to Measure It Well or ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. What’s the primary driver to maintaining this customer loyalty? Positive customer ...

Paul Brown explains how a coordinated team effort from the showroom to F&I creates a seamless, customer-focused experience.

The customer effort score (CES) is a metric that is used to measure how easy it is to do business with a brand. The metric involves asking customers to rate their experience with a brand on a scale ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Large language model–driven artificial intelligence (AI) chatbots burst ...

Customer service is king in health care. At least, it should be. Too often, transactions —scheduling, claims processing, records transfer and beyond — are time-consuming and overcomplicated. Accessing ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Customer Experience Management Market - Global Forecast to 2021" report to their offering. The global customer ...

With so many challenges in the economy at the moment we are all having to do more with less, and with increasing competition, ...