Misunderstandings are a part of life. Everyone has a different perspective, lived experience, and set of biases that drive their actions — whether that’s their approach to grocery shopping or how they ...

Intent is irrelevant. It’s having the right impact that means the difference between a client for life and a potential client that never returns your phone calls. This was the teaser quote for a ...

Getting into arguments is always tough—no matter if it is at work or in your personal life. You can resolve disagreements more easily by steering the conversation towards the impact of each person's ...

Whenever I teach about racial discrimination and its emotional outcomes, I find myself repeating this well-known line to students. It’s a pithy way to drive home the point that, just because you (or ...

President Obama waded further into the fight over voting rights with two key meetings this week. He met Wednesday with House Democrats and will meet later with Senate Democrats over a number of key ...

One of the most challenging aspects of embracing inclusion is understanding that impact is always greater than intent. Couple this thought process with the idea that a person is not the sum total of a ...

ANNISTON ARMY DEPOT, Ala. -- The act of sexual harassment may start as a simple comment, touching, staring, licking one's lip or a picture on the wall. To the perpetrator, this display of behavior may ...

Dear Faculty Relations: I’m fielding student complaints about a faculty member’s tone in the classroom. I’ve known this colleague for years and I really value them, but sometimes there’s a disconnect ...

Bradley Cooper as Leonard Bernstein in the Netflix film Maestro. When it comes to the rules Hollywood has established to prevent discrimination of other minority groups, impact, not intent is what ...