Sheila was raised to be a "good girl." To her, that meant always being kind, helpful, and forgiving. For example, even when she was exhausted, she'd make daily dutiful calls or visits to ailing ...

Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. Leaders need to ensure that processes are in place to aid ...

A double bind is a predicament in which a person receives conflicting messages from a single source that allow no appropriate response to be made. Does conflict itself send conflicting messages? Is ...

Will Fan, CEO at NewCampus, a modern business school for emerging markets. At the intersection of education, community and new technology. Conflict often feels like something we should avoid at all ...