Nobody likes receiving a lazy, thoughtless apology. If you want to be sincere and heartfelt, a basic "I'm sorry" won't cut it, according to Beth Polin, a professor of management at Eastern Kentucky ...

Nobody likes receiving a lazy, thoughtless apology. If you want to be sincere and heartfelt, a basic "I'm sorry" won't cut it, according to Beth Polin, a professor of management at Eastern Kentucky ...

When most people make a mistake, they say, I'm sorry. But what should a company do when it makes a mistake? A recent study looked at the economics of apologies. Stacey Vanek Smith, host of the podcast ...

Researchers have found that women apologize significantly more than men, and I believe women apologize too often. Many of us apologize out of habit, but unfortunately it hurts how we are perceived and ...