WEST NEW YORK, N.J. & SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Incisiv, in collaboration with Blue Yonder and Microsoft, today released the 2023 Omnichannel Experience Index, assessing top retailers' ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. As the world shifted in 2020 with the Covid-19 pandemic, so too ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

Can you dive deeper into how Albertsons seamlessly bridges the digital and physical customer experience? Up until two or three years ago, the store and digital customer journeys were very separate and ...

It’s no secret that Generation Z consumers (aged approximately 13-21) are highly connected and digitally immersed. In response, marketers have been quick to focus all their energy on trends like video ...

The retail industry has been shifting to omnichannel for more than a decade, a transformation accelerated by the pandemic. According to McKinsey, “more than one-third of Americans have made ...

Centralized knowledge base. Omnichannel content relies on a shared, well-maintained knowledge base to avoid confusing, inconsistent customer experiences. Content operations matter. Strong processes ...

In the digital era, your customers are constantly engaged through online platforms. Businesses (including restaurants) must offer a seamless omnichannel customer experience, but what does this mean?

Omnichannel marketing is the key to meeting customers where they’re at and ensuring cohesive experiences across channels and devices. It’s midnight in Arizona, and Martin can’t sleep. He opens his ...

NEW YORK & CHICAGO--(BUSINESS WIRE)--As today’s business-to-business (B2B) buyers are increasingly adopting digital throughout every stage of the customer journey, expecting engaging, seamless, and ...

During the pandemic, restaurant brands scrambled to implement digital capabilities and upgrade their tech stacks to handle demand for off-premises dining. Then they had to adjust to ongoing labor ...

A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...