This open ecosystem enables a company’s Agentforce to complete complex tasks that require chaining together actions across Salesforce and a broad network of third-party systems and agents Partners ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

‘When you think about how much of [our revenue] is actually managed on a day-to-day [basis] by the partners, they’re massive custodians of the brand and customer success and lifetime value,’ says ...

‘I’m just really fired up about where we’re going,’ says Phil Samenuk, Salesforce senior vice president of alliances and channels for the Americas. Salesforce is at work on a revamped partner program ...