Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. “I have been twice burned by PayPal,” he says. “In the first case, I ordered a product that was never sent.” ...

I tried buying a cable modem-router from AliExpress using PayPal, which charged my Citi Mastercard. After submitting payment, ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

PayPal, like any online payment service, is susceptible to transaction problems between users. Buyers paying with PayPal may run into negligent sellers, lost merchandise, false advertising and ...

If you have any form of automatic billing on your PayPal account, you'll have to manually turn it off to stop the payments. To edit an active payment plan, hover over the "Profile" tab at the top of ...

Modria is boldly proclaiming to be “the Fairness Engine for the Internet”, as it launches its online dispute resolution platform to the public. The premise behind Modria is simple – it’s geared ...

What happens when a customer orders something online and realizes it’s the wrong size, didn’t come at all, or doesn’t look like what the pictures showed online? Online dispute resolution happens in ...