All parties agree that the best way to avoid nasty disputes between users and application service providers (ASP) is to have a well-crafted service-level agreement (SLA). But, of course, that’s easier ...
You need two things to make an SLA work–a service level management (SLM) approach, and a performance tracking methodology that supports your SLM approach. On Wednesday, May 12, at noon EDT, the Apdex ...
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