Not all enterprise software moats are created equal. That’s the framework analyst Biel laid out recently when assessing which software companies can actually survive the AI wave, and which ones just ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Salesforce (CRM) and Blue Shield of California have partnered to create an artificial intelligence-based system that should, they contend, make it easier for patients to get approval for care through ...

At the TDX 2025 developer conference in San Francisco, Salesforce executives presented its Agentforce agentic AI technology as a “whole system” approach, where large language models (LLMs) are less ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The AI revolution marked another step in the technology’s evolution when models that can “reason” were unveiled to the public, demonstrating they are capable of increasingly challenging tasks. Market ...

The latest trends in software development from the Computer Weekly Application Developer Network. MuleSoft Connect New York City 2022 saw plenty of news emanate from the company. Now residing under ...

In this digital age it is not sufficient anymore to have great products or services to stay competitive. Just as important is having your customers happy. That is where Salesforce comes in. Salesforce ...