You walk into a store expecting a quick scan-and-go, but machines are closed or limited and lines snake toward staffed registers. That sudden shift disrupts plans and adds minutes to a trip you ...

Self-checkout was supposed to be the future of fast, frictionless shopping. Instead, it has turned into one of retail’s biggest headaches, with theft spiking just as major chains quietly rip out the ...

Walk into certain Walmart stores today and you might notice something missing. Those familiar rows of self-checkout kiosks?

At a grocery store in Dorchester, a “worst case scenario” took place at the self-checkout machines. “A member was intervening when a light was flashing and the customer ended up trying to steal and ...

At a grocery store in Dorchester, a “worst case scenario” took place at the self-checkout machines. “A member was intervening when a light was flashing and the customer ended up trying to steal and ...

More shoppers are stealing from self-checkouts, and what they're taking may surprise you. In a new study by Lending Tree, 27% of respondents admitted to stealing something from the self-checkout ...