At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

Be that as it may, the on-line form is a good approach for one aspect of the issue. But we also need to assume trainability and intelligence, not robot-like reactions, on the part of help-desk ...

As an example, following your help-desk lead: a help-desk application accepts tickets for issues automatically in response to e-mail to a specified address. A new ticket is always created for each ...

LANDesk Service Desk 7.6providesthe only IT Service Management (ITSM) solution that inspires user confidence through process-driven, user-oriented IT on a global scale for IT organizations looking to ...

Business process management vendor Metastorm on Wednesday announced the availability of e-Service Desk Process Pod, a packaged application that enables Metastorm BPM customers to easily deploy ...

How tech like gamification, predictive analytics, sentiment analysis, and social ticket integrations can help you transform your help desk platform for a new age of customer interaction. Our team ...

Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives. Sean values teaching, learning, and ...

Get the latest federal technology news delivered to your inbox. Following the same trajectory as a number of the General Services Administration’s acquisition tools and websites this year, the Federal ...