At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.
Courtesy photo / Brandon Auker works on a Chromebook computer at the Altoona Area Junior High help desk. Altoona Area High School seniors are able to gain valuable experience and on-the-job training ...
Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...
The vulnerability, tracked as CVE-2025-26399 (CVSS score: 9.8), has been described as an instance of deserialization of ...
Together, password trouble -- and four other problem areas -- contribute to 75% of the calls corporate help desks get, according to a new study released by SupportSoft, a provider of technology-glitch ...
Level Platforms plans to launch a portfolio of NOC and help desk services with the upcoming release of its Managed Workplace 2012 platform upgrade for MSPs. The new services can augment MSPs' existing ...
The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...
For more than 40 years, the St. Vincent’s Free Dining Hall has been a helpful hub for Marin’s residents in need. The hall has been serving free, nourishing meals – day in, day out. Besides a meal, it ...
SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...
Paris Hilton-backed bill aimed at stopping abuse in youth residential programs heads to Biden's desk
A bill backed by celebrity and entrepreneur Paris Hilton is heading to President Biden's desk after the House passed the act on Wednesday, a week after it was cleared unanimously by the Senate. The ...
AmeriCorps funding for the Milwaukee Justice Center's courthouse navigator program has been terminated due to national cuts ordered by the U.S. Department of Government Efficiency. The program ...
A newly-uncovered RCE flaw in SolarWinds' helpdesk product bypasses two previously-issued fixes, and users should prioritise ...
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