Service management has long been a staple of the IT industry, continuously pushing the industry forward to deliver better experiences and manage crises more efficiently. The real estate industry has ...

ServiceNow isn't just a tool. It’s also an ecosystem that can revolutionize how organizations operate. But too often, teams using this platform aren’t maximizing it. For those teams, a new Service ...

As we enter into what most people consider a forever-hybrid environment with clients, it’s time to commit to a new set of service models. I say commit because we’ve arrived at a point where ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

Although executives often talk of new business models, the more important challenge in business today is understanding and embracing a new management model. Most executives still don’t know the ...