Southwest Airlines, known for free bags and open seating, is overhauling policies, leaving loyalists questioning if it’s still the airline they loved.

Dallas, Texas-based Southwest Airlines announced this week that it will be ending its long-standing policy that two bags fly free for every ticketholder.

Alford, who is planning to move to New York City later this year, said she would "definitely" consider taking another airline now. Southwest's customer-friendly policies have survived recessions, oil price spikes and even the Covid-19 pandemic,