Margot is an award-winning journalist and author covering the health and business beats for 30 years. She is the CEO of The Word Factory, a brand journalism studio based in Carrboro, NC, whose clients ...

Criminals are using fake customer service phone numbers to trick holiday shoppers into handing over personal and financial data. Here’s how it works: You have a question about a purchase, so you ...

Criminals are using fake customer service phone numbers to trick holiday shoppers into handing over personal and financial data. Here’s how it works: You have a question about a purchase, so you ...